What's your role?
I am the Operations Manager for Harled, which means I am responsible for ensuring the smooth and effective operation of the company in support of all of the great technical work the team is delivering. As a small company, my role spans accounting, finance, people ops and marketing.
How has your role within our tight-knit team influenced your perspective on delivering excellence to clients?
Despite being on the outside of the technical work, it is clear to me that what we have is very special. We work with incredible clients, we have a very talented staff and our track record only includes big wins.
The fact that the team is so well aligned makes my job much easier as I'm supporting "one team" vs 14 individuals. It also means that I can spend my time investing in the business and driving efficiencies in operations as the team does what they do best, deliver mission-driven projects to our clients.
Which quote or motto describes your work ethic?
"People who say it cannot be done should not interrupt those who are doing it." - George Bernard Shaw
I like this quote in the context of Harled because we are constantly told that things cannot be done, and yet we're consistently doing them. It is the dedication to being really good at our craft and the belief that we will iterate that lets us keep going and endure until we succeed.
- User Experience Design
- Google Workspace